Refund Policy

Refund Policy

Effective Date: March 15, 2026

Last Updated: March 15, 2026

At Pine Sentry, we stand behind the quality of our hosting services. This Refund Policy outlines when and how you can request a refund for services purchased through pinesentry.com.

1. 45-Day Money-Back Guarantee

All new shared hosting plans (Scout, Outpost, Garrison, and Fortress) come with a 45-day money-back guarantee. If you are not satisfied with our service for any reason within the first 45 days of your initial purchase, you may request a full refund of your hosting fees.

2. Eligibility

The 45-day guarantee applies to:

  • New hosting plan subscriptions only (first-time purchases)
  • Monthly and annual hosting plan fees

The guarantee does not apply to:

  • Domain name registrations or renewals (non-refundable once processed)
  • SSL certificate purchases
  • Add-on services (additional IP addresses, premium DNS, etc.)
  • Plan renewals after the initial term
  • Setup or migration fees, if applicable

3. How to Request a Refund

To request a refund within the guarantee period:

  1. Log in to your Client Portal
  2. Open a support ticket selecting “Billing” as the category
  3. Include your account email and the reason for your request

Alternatively, email us at billing@pinesentry.com with the subject line “Refund Request.”

4. Refund Processing

Approved refunds are processed within 5-10 business days. Refunds are issued to the original payment method. You will receive a confirmation email once your refund has been processed.

5. Post-Guarantee Cancellations

If you cancel your hosting plan after the 45-day guarantee period:

  • Monthly plans: Your service will remain active until the end of your current billing cycle. No partial-month refunds are issued.
  • Annual plans: No prorated refunds are provided for the remaining months of your term. Your service will remain active until the end of the annual billing period.

6. Service Suspension and Termination

Accounts suspended or terminated for violations of our Terms of Service (including but not limited to abuse, illegal activity, or non-payment) are not eligible for refunds.

7. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the revised policy.

Contact Us

If you have questions about refunds or billing: